CHECK-IN LOCATION

The Manager will provide keys and information regarding stay and checkout times with guests via text, email or phone. Rental will be open and available for your stay at 3pm. If there is no one checking out prior to your arrival that day, you will be notified of what time you may enter in your reminder text, email or phone call.

The Property address is:

32041 Highway 21

Lesterville, MO 63654

 

RENTER REQUIREMENTS

For legal and accounting purposes, the person placing the reservation must be the same as the credit/debit card holder. This person is considered to be the guest. All other persons involved with the rental are considered to be the guest's invitees, and all discussion regarding reservation, cancellation, and damage policies will be discussed with the guest, not the guest's invitees. There must be at least one person in the group aged 21 years or older in order to check in at the cabins.

 

DAMAGE POLICY

As a condition to the rental of all vacation properties, Manager reserves the right to charge the guest's credit card for any and all uncovered guest/invitee caused losses and damages sustained to the vacation property throughout the duration of their period of occupancy. In the event of any uncovered guest/invitee-caused loss or damage to the vacation property, including, but not limited to, undue cleaning, eviction, service calls, service charges, fines/assessments, repairs or replacements, plus all applicable taxes, Manager is hereby granted the right to charge the guest's credit card $200 for an Excessive Cleaning Fee. By written or electronic endorsement of this agreement, the guest hereby agrees to pay for all such charges, as defined above and on the proceeding pages.

 

UPON ARRIVAL

If there are concerns or issues with your rental property, please immediately contact our office (leave a message if there is no answer). No refunds or considerations are given unless we are notified of problems during your stay.

 

EMERGENCIES / MAINTENANCE

In the event of a problem getting in the vacation rental or if there are problems with condition or functionality of the vacation rental, please immediately contact the Log Cabin Suites Manager (leave a voice message if there is no answer!) at (573) 747-9721. If it is after office hours, we will make every effort to return your call as soon as possible.

 

ARRIVAL TIME

Check in is at 3 PM. An early arrival may be arranged, pending other reservations and the housekeeping schedule. Note: This is currently not an option under most circumstances due to additional cleaning measures underway. Please contact us prior to your arrival to make these arrangements or to inquire as to their availability. Unless you have specifically arranged for an early arrival time, please do not arrive at the property before your schedule check in time.

 

DEPARTURE TIME

Check out is at 11 AM. Your prompt departure is appreciated so we can prepare the vacation rental for any incoming guests. A late departure may be arranged, pending other reservations and the housekeeping schedule. If you have not arranged for a late check out, you may be charged a fee. If the unit has not been vacated by stated check out time or otherwise arranged with Manager, a fee equal to the rental rate of one day may be assessed.

 

CANCELLATIONS

Cancellation terms agreed upon at the time of reservation will be adhered to via the channel through which the reservation was made. Please reference the cancellation policy of the applicable channel for which the reservation was secured (to include but not limited to Airbnb, Expedia, Booking, TripAdvisor, etc.).

There will be a $25 fee for all cancellations that are made prior to two weeks from arrival to cover all processing fees. Any cancellations within two weeks prior to your arrival date will result in a loss of 50% of your online booking. You will need to contact us via phone prior to two weeks from arrival for a full refund. You can contact us via phone at (573)747-9721.

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REFUNDS

Refunds will be issued back to the credit/debit card used for booking. Please understand most of the time the funds may take up to 5 business days to show in your account or on your statement. This is common with many transactions and we do not have the control to disburse funds faster than our Credit Servicer provides. Cash refunds will not be given for any reason. If the card used is no longer valid or the transaction is older than 6 months, a check or money order refund will be issued to the guest through the mail.

 

NUMBER OF GUESTS

Change in number of guests/conduct of guests: guest(s) agrees that more than the number of people stated on the reservation shall not occupy the premises. Unauthorized people at the vacation rental at any time could result in extra charges for each additional guest, in addition to any and all damage, disturbance, and cleaning charges. The rental is not intended for parties, nor gatherings at any time of anyone except those who have paid to occupy the property. Exceptions are made on an individual basis - please contact Manager for prior approval. If there is excessive noise or music, any illegal activity, or evidence of violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed. Please inform us of any change in the number of guests before your arrival to avoid these charges and so the cabin can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of guests after your arrival.

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LINENS, TERRY & AMENITIES STARTER PACK

Linens and terry are furnished by Manager for bedroom, bathroom, and kitchen. An initial, onetime supply of amenities to include trash bags, toilet tissue, bath soap, shampoo, conditioner, and coffee packets is provided. Any other items beyond the starter set are the responsibility of the Guest. Linens, terry, pillows and blankets are not meant for outside use.

 

RENTAL ASSIGNMENTS

Manager reserves the right to change rental assignments if the reserved suite becomes unavailable for any reason due to necessary repairs, removal of the suite from the rental program, other changes or decisions of the owner or any emergency conditions. If Guest desires to be transferred to an alternative suite, Manager will make a good faith effort to relocate the Guest to a reasonably comparable suite. If Manager is unable to locate an alternative suite, all payments made by the Guest to the Manager will be refunded, and neither the Manager nor the Owner will be liable for any damages of any sort incurred by Guest as a result of such cancellation. Manager does not give refunds or rate adjustments if the suite does not meet your preferences or expectations.

 

SMOKING

Smoking is not permitted in any rental. In the event of any physical evidence, or residual odor, which indicates that smoking of any form has taken place inside a guest room, a charge will be made against the credit card used to book the room. This charge will cover the cost of steam cleaning the carpet and other soft furnishings, and the extra laundering of all bedding. Guests electing to ignore our no smoking policy in the units will be assessed a $300 cleaning and deodorizing fee. 

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PARTY POLICY

In the interests of quiet enjoyment and respect for all guests at Log Cabin Suites, a quiet-hour policy applies to all guests staying at the property. Guests are expected to always be respectful of other guests, and to be quiet between 10 pm and 7 am, Sunday through Thursday and between 11 pm and 7 am Friday through Saturday. Guests will be given one warning. If they choose not to comply, immediate eviction with no refund applies to any breaches of this policy and law enforcement will be called to enforce this.

 

PETS

Pets may only be permitted if prior registration has been done. There is a pet fee per stay for each pet. The maximum number of pets per room is 2. This should be mentioned when booking/checking in so that proper fees may be applied. Guests are responsible for picking up all droppings by their pets around the property. Disposal should be in the dumpster on location located at the end of the lane. Please note that any damage to any carpet or soft furnishings by any pet will result in a $200 cleaning fee for the areas affected. Pets should stay leashed and should not be left alone in the units for a lengthy amount of time. Management is entitled to exercise discretion and either revoke a booking or resell a room if guests do not register their pets. Owners live on-site and will know if an animal was not registered.  We love to offer a pet friendly stay, but we ask that you respect our pet policy to keep a clean and healthy space for others to enjoy!

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PLUMBING

Do not put any feminine products in the toilet. Plungers are provided if a clog occurs. Please do not pour grease down the drain.

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NOTICE TO GUESTS WITH ALLERGIES OR SENSITIVITIES

Log Cabin Suites takes cleanliness and maintenance seriously. Our cabins are cleaned and inspected regularly; however, due to the natural environment of our property and the age of our cabins, guests may be exposed to common outdoor and indoor allergens, including pollen, dust, and naturally occurring mold or mildew.

Guests with known severe allergies, asthma, or mold sensitivities should contact us prior to booking so we can help determine if our accommodations are a good fit for their needs.

By confirming a reservation, guests acknowledge and accept that Log Cabin Suites cannot guarantee an allergen-free or mold-free environment and will not be held liable for allergic reactions or sensitivities experienced during or after the stay. We encourage all guests to report any maintenance concerns immediately so we can address them as quickly as possible.

 

RIGHT OF ENTRY

Guest(s) agree that Manager reserves the right to enter the rental property any time to investigate disturbances, check occupancy, check for damage, to make such repairs, alterations or improvements as we may deem appropriate.

 

PERSONAL ITEMS LEFT BEHIND

Manager is not responsible for lost, misplaced or left behind items. However, if notified and/or found upon Guest departure, Manager will ship said items via national carrier ground delivery for a $25 fee plus packing/shipping costs.

 

SECURITY & SAFETY RISKS

Always lock doors and windows when you leave the vacation rental! When you rent the vacation rental, you assume responsibility for it and its contents, as well as your personal property. Always lock the doors and windows when you leave the vacation rental. Manager does not assume any responsibility for injuries resulting from your failure to use due caution. Children must be supervised at all times. Candles are not allowed due to fire hazard except citronella candles in buckets outside, or supplied emergency candles in case of power outage.

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INDEMNIFICATION & HOLD HARMLESS

While Manager and its property owners strive to maintain the property in the finest condition, no guarantees are expressed nor implied regarding suitability or for any particular purpose. All guest(s) and their invitees use the vacation property structures and premises at their own risk. Manager and its property owners shall not be held liable or otherwise responsible in any way for injury to any guest and/or their invitees that is caused or permitted to be caused by the intentional or unintentional acts of said guest(s) and/or invitees, or by the failure of structures, appliances, (including showers/tubs and grills) furnishings, and/or other equipment, whether by malfunction, misuse, acts of god/nature, and/or are otherwise naturally occurring. No guarantees are expressed nor implied as to the suitability of utilities and other services provided to the vacation properties and adjacent structures and premises. No guarantees are expressed nor implied regarding the suitability/compatibility of materials utilized in the construction of the vacation property and/or its contents. Manager and its property owners shall not be held liable nor otherwise responsible in any way for allergic reactions to guest(s) or invitees, caused or permitted to be caused by materials utilized in the manufacture of the vacation property and/or its contents, nor from mold and/or airborne spores, nor from pet/animal allergens, nor from chemical agents including, but not limited to appliances, linens, carpeting, utensils, fixtures, and/or other equipment. By written or electronic endorsement of this agreement, guest(s) and invitees hereby agree to forever hold-harmless and indemnify Manager and its property owners from and against all claims, demands, loss, liability/responsibility of any kind and character, including cost of defense, arising out of or in any way connected with the guest(s) use of the property.

 

REFUND POLICY - EQUIPMENT MALFUNCTIONS / NUISANCES

Manager will make every effort to ensure that Guest's stay is safe, comfortable, and enjoyable. Guest understands and agrees that NO refunds, discounts, or transfers will be made for any reason other than those specifically provided for in this Agreement. Additionally, Guest agrees that NO refunds, discounts, or transfers will be granted for the malfunction of any appliance or amenity, inclement weather, nearby construction, mechanical breakdowns, or other adverse circumstances beyond Manager's control. Further examples of circumstances which do not warrant any refund, discount, or property transfer include but are not limited to: breakdown of air conditioners; TV's, or other electronics or appliances which malfunction; disruption of utility services including satellite, water, electric; a property not decorated, improved, or updated to Guest's personal preference, problems which were not reported to Manager; noisy neighbors; or inclement weather. The incidental presence of pests or bugs which do not render the property unfit or uninhabitable will not present cause for refunds, discounts, or transfers. Guest agrees to report any and all problems to the Manager as soon as is practical. Manager agrees to make every effort to resolve the reported problem as quickly as possible; however, cannot guarantee when the problem will be resolved. In case of medical or fire emergencies the Guest will call 911 emergency services.

 

ILLEGAL SUBSTANCES

No illegal substances are allowed in the rental, and minors should not be in possession of alcohol. Violations will result in eviction from the property and no refunds will be issued.

 

MEDIATION

Guest agrees to mediate any dispute or claim arising out of this Agreement, or any resulting transaction, before resorting to arbitration or court action. Mediation fees, if any, shall be divided equally among the parties involved. ​